Privacy Policy

Last updated: March 4, 2026 | Effective: March 4, 2026

1. Introduction

At Deksino, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains what information we collect, how we use it, how we store and protect it, and what rights you have in relation to your data when you use Deksino Player and the deksino.com website (collectively, the "Services").

This policy has been prepared in accordance with the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection legislation. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Deksino Player is a media player application that allows users to enter their own portal URLs to access content. Deksino does not provide, host, or control any content; all responsibility for content accessed through portal URLs lies solely with the user.

2. Information We Collect

In order to provide, maintain, and improve our Services, we may collect the following categories of information:

2.1. Device Information

  • Device model and manufacturer
  • Operating system and version
  • Unique device identifier (device ID)
  • Screen resolution and language settings
  • Application version

2.2. Network Information

  • IP address
  • Connection type (Wi-Fi, mobile data)

2.3. App Usage Data

  • Application launch frequency and session duration
  • Feature usage statistics
  • Crash reports and performance diagnostics

2.4. Portal URLs

Portal URLs entered by users are stored locally on the user's device only. This data is not transmitted to our servers and is not accessible by Deksino under any circumstances.

2.5. License Information

  • License key and activation status
  • License type and validity period
  • Device information associated with the license

3. How We Use Your Information

We process the personal data we collect for the following purposes:

  • Service Provision: To operate, maintain, and deliver the core functionality of Deksino Player, ensuring a seamless and uninterrupted user experience.
  • License Verification: To validate application licenses, verify activation status, and prevent unauthorized use of our software.
  • App Improvement: To analyze anonymized usage statistics, identify bugs, optimize performance, and develop new features that enhance the overall quality of our Services.
  • Technical Support: To diagnose, troubleshoot, and resolve technical issues reported by users or detected through automated monitoring systems.
  • Security: To protect the integrity of our Services, detect and prevent fraud, unauthorized access, and other malicious activities.
  • Legal Compliance: To fulfill our obligations under applicable laws, regulations, court orders, and governmental requests.

4. Data Retention

We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected. Our retention periods are as follows:

  • Device and usage data: Retained for the duration of active use and for a maximum of 12 months following account closure or last activity.
  • License data: Retained for the duration of the license term and for a maximum of 24 months after the license expires or is terminated.
  • Error and crash reports: Retained for a maximum of 6 months from the date of submission.
  • Legally required data: Retained for the period prescribed by the applicable legislation.

Your data is stored on secure servers located in certified data centers that comply with industry-standard security protocols. In the event that data is transferred internationally, appropriate safeguards in accordance with GDPR and other applicable regulations are implemented.

5. Third-Party Sharing

Deksino does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information may only be disclosed to third parties in the following limited circumstances:

  • Legal Obligations: When required by law, regulation, court order, subpoena, or binding request from a competent governmental authority.
  • Service Providers: With trusted third-party service providers (such as hosting and analytics providers) who assist us in operating our Services, strictly on a need-to-know basis and subject to confidentiality agreements and data processing contracts.
  • Rights Protection: When disclosure is reasonably necessary to protect the rights, property, or safety of Deksino, our users, or the public.

6. Cookies and Tracking

The deksino.com website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site performance.

6.1. Types of Cookies Used

  • Essential Cookies: Strictly necessary for the proper functioning of the website. These cookies cannot be disabled as they are required to deliver core site features.
  • Analytics Cookies: Used to collect anonymous visitor statistics, measure site traffic, and analyze usability to help us improve our website.
  • Functional Cookies: Used to remember user preferences such as language settings and display options for a more personalized experience.

6.2. Managing Cookies

You can control, restrict, or delete cookies through your browser settings at any time. Please note that disabling certain cookies may impair the functionality of some features on our website. For detailed instructions on managing cookies, please consult your browser's help documentation.

7. Your Rights

Under the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws, you are entitled to the following rights:

  • Right of Access: You have the right to request confirmation as to whether your personal data is being processed and, if so, to obtain a copy of that data along with information about how it is used.
  • Right to Rectification: You have the right to request the correction of inaccurate personal data and the completion of incomplete personal data.
  • Right to Erasure (Right to Be Forgotten): You have the right to request the deletion or destruction of your personal data under the conditions set forth in Article 17 of the GDPR.
  • Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data under certain circumstances, such as when you contest the accuracy of the data.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance.
  • Right to Object: You have the right to object to the processing of your personal data, including processing for direct marketing purposes, at any time.
  • Right Regarding Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, place of work, or place of the alleged infringement.

To exercise any of these rights, please contact us at support@deksino.com or visit our Data Deletion Request page. We will respond to all legitimate requests within 30 days of receipt.

8. Children's Privacy

Deksino Player is not directed at children, and we do not knowingly collect personal data from children under the age of 13. If you believe that a child under 13 has provided us with personal information, please contact us immediately at support@deksino.com. Upon becoming aware that we have collected personal data from a child under the applicable age threshold, we will take prompt steps to delete such information from our systems.

For users within the European Economic Area (EEA), this age threshold may be 16 years of age, in accordance with applicable member state legislation under the GDPR.

9. Security Measures

We implement robust technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

  • SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Sensitive data is stored in encrypted form on our servers.
  • Secure Servers: Your data is hosted in certified data centers that adhere to rigorous physical and logical security standards and undergo regular third-party audits.
  • Access Controls: Access to personal data is strictly limited to authorized personnel on a need-to-know basis. All access events are logged and subject to periodic review.
  • Regular Security Audits: Our systems undergo routine vulnerability assessments and penetration testing to identify and remediate potential security risks.
  • Data Minimization: We adhere to the principle of data minimization, collecting only the minimum amount of personal data necessary for the provision of our Services.
  • Incident Response: We maintain a comprehensive incident response plan to ensure timely notification to affected users and relevant authorities in the event of a data breach, in accordance with applicable legal requirements.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When changes are made:

  • The revised policy will be published on this page with an updated "Last updated" date.
  • For material changes, we will provide notice through one or more of the following methods: a prominent notification on our website, an in-app notification, or an email to registered users.
  • Continued use of our Services following the posting of changes constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact us:

We are committed to resolving any privacy-related inquiries in a timely and transparent manner. All requests will be reviewed and responded to within the timeframes prescribed by applicable law.